With EPOS systems now the central nervous system of c-store operations, MHouse explains why it’s so important for the technology to be tailored to suit individual retailers’ needs.
In an industry as dynamic and demanding as convenience retail, the technology behind the counter matters just as much as the service in front of it. Electronic point of sale (EPOS) systems have become the central nervous system of modern convenience stores, handling everything from transactions and stock management to data reporting, staff oversight and promotions.
But not all EPOS systems are built the same. And for the retailers who run tight margins, long hours, and ever-changing demands of a convenience store, a one-size-fits-all solution often falls short.
That’s where MHouse comes in.
Built by retailers, for retailers
MHouse was founded with a very specific mission: to create technology that understands and responds to the real day-to-day challenges of running a convenience store. Its MPOS system, now used by over 1,500 retailers across the UK, is built with insights from those who have actually walked the shop floor.
“We built MPOS to give retailers like us the control we wished we’d had”
Faisal Sattar, CEO, MHouse
“Before we built MPOS, we ran stores ourselves,” says Faisal Sattar, CEO at MHouse. “We know what it’s like to deal with suppliers, manage staff, handle security issues, and keep customers happy, all while trying to protect margins. We built MPOS to give retailers like us the control we wished we’d had.”
This retail-first approach has shaped every element of MHouse’s product development, from intuitive dashboards to smart reporting tools and seamless wholesaler integrations.
What makes specialist EPOS different?
Unlike general POS systems that serve everything from cafés to salons, specialist EPOS platforms are tailored to the operational and commercial needs of convenience retail.
MHouse’s MPOS system offers:
● Real-time stock control
● AI-assisted analytics
● Wholesaler and supplier integration
● CCTV and security system sync
● User permissions and multi-site oversight
● Automated deal promotions and pricing tools
But it’s not just about features, it’s about how those features work together to reduce pressure, unlock smarter decisions and give store owners more time to focus on what matters.
“They actually listen. If we have an idea, MHouse implements it – and that’s rare”
Steven Singh, owner, Spar Gourock
A platform that listens and learns
One of the most consistent points of feedback from MHouse’s retailer base is the company’s responsiveness to input. Where other providers release rigid feature sets, MHouse adapts its roadmap in direct response to its customers’ needs.
“They actually listen. If we have an idea, MHouse implements it – and that’s rare,” says Steven Singh, owner of Spar Gourock.
MPOS continues to evolve, with regular feature releases that reflect real-life challenges, whether that’s simplifying stock-taking, tackling shrinkage, or streamlining end-of-day reporting.
Results that speak for themselves
The impact of specialist EPOS isn’t just felt operationally – it shows in the numbers. Retailers regularly report increased efficiencies, tighter control of margins, and stronger bottom lines.
“It’s user-friendly, gives me quick sales recall, and our profits are up by 8% since moving to MPOS,” says Ketul Patel, owner of Day Today Beeches Road.
That kind of shift, especially in today’s economic climate, can be the difference between holding steady and achieving meaningful growth.
Technology that scales with you
Whether you run a single site or manage multiple locations, MHouse has designed its MPOS platform to work for every size of convenience store.
● Standard Tier: Ideal for independent stores looking to upgrade their control and efficiency without complexity.
● Premium and Premium Plus Tiers: For growing businesses that want advanced insights, AI-driven automation, and enhanced customer support.
These tiers aren’t just about add-ons, they represent a clear pathway for growth, giving retailers confidence that their tech will scale as they do.
Service is the real differentiator
While features may attract attention, it’s support that builds trust. MHouse operates a gold standard, UK-based customer support team, available seven days a week and trained not just in software, but in retail operations.
With a 99% customer retention rate, it’s clear this commitment is more than just words.
“We invest in customer success just as much as we invest in development,” says Faisal. “We’ve been on the other end of tech support that doesn’t understand your business. We won’t be that partner. We live and breathe servicing our customers, their success is as important as our own.”
MHouse recently expanded its support team, welcoming Priyansha Agarwal as customer success manager, a move that underscores its commitment to quality service.
What MPOS actually does for you
At its core, MPOS helps retailers do four key things:
1. Saves time
With automated tasks, real-time data and intuitive tools, MPOS reduces manual admin so owners can focus on the floor.
2. Protects margins
Advanced stock management and price control mean fewer losses and better purchasing decisions.
3. Future-proofs the business
Whether it’s AI fraud detection, multi-store oversight or automated insights, MPOS keeps retailers ahead of the curve.
4. Increases profits
This one needs no explanation. If turnover is for vanity, profit is for sanity, the MPOS offering is primarily built with this in mind.
Where to next?
Following strong adoption across the UK, MHouse is expanding further, offering onboarding, tailored demos, and transparent support every step of the way.
If you’re looking for a retail technology partner who understands your convenience store operations and works with you to improve it, MHouse is ready to talk. Visit www.mhouse.uk, call 0800 242 5360 or email [email protected] to find out more.
